Worcester Community Trust (WCT) enables children, young people, families & communities to access a wide range of positive activities, opportunities & experiences through supporting families, promoting achievement & aspirations, offering early support & reaching out to those with fewest advantages.

You can change how we contact you at any time by contacting our or by calling us on 01905 453453.

What data we collect and how we use it

The type and quantity of data we collect and use depends on why you have provided it.

We will only collect, use and otherwise handle your personal data:

  • where you have consented to this for specified, explicit and legitimate purposes
  • where this is necessary to fulfil legal obligations that apply to us
  • where it is necessary for our legitimate interests relating to running our daily operations, as long as, in each case, these interests are in line with applicable law and your legal rights and freedoms.

Staff and Volunteers

If you work for us or volunteer with us, or enquire about our employment or volunteering opportunities, we will usually collect your name, contact details, emergency contact details, bank details, contact preferences, previous employment information, ethnicity, gender, availability to volunteer, disability (including physical and mental conditions) and criminal convictions.

We collect this data to meet our legal responsibilities as an employer, so that we can contact you about volunteering opportunities that come up; so that we ensure the safety of our volunteers, staff and customers; can pay salaries or expenses; and to help us anonymously measure our inclusion and accessibility across our employment and volunteering programmes.

Service users

If you are involved in one of our projects such as JOY, DAWN, Community Connectors, Job coach or Reconnections or receive a service from us such as youth club, we will collect some data from you. We usually collect your name, address, contact details, age, ethnicity, gender, disability and any additional needs and we may also collect emergency contact information.

We collect this data to enable us to stay in touch with you, provide a service that supports your needs and to measure the impact and success of what we do. We collect the data as our legitimate interest because we need to provide information to our funders that demonstrates the success of the project they have funded. We may also share the data with external agencies who are evaluating the project on our behalf. We will tell you if we do this. We will keep the information for 1 year after the project ends although in some circumstances, we will keep anonymised data for 7 years if our funders require it.

Some of our service users kindly tell us stories about their experiences to help us in our campaigns.

We will record the details of the story, and contact details to enable us to get updated approval to use the story.

We will keep this data for the length of the service in line with contractual obligations.


Our service users, staff, volunteers and customers that give permission let us use photography and images of them to help our campaigns and activity come to life.

We keep these images stored in a secure location and will only use them with the subject’s permission.


If you support us, for example by signing up to an event, donating, signing up to Gift Aid, or signing up to a campaign, we will usually collect your name, contact details, and whether you would like to be contacted, and how we would do so. If appropriate, we may also ask to collect your date of birth, financial details, Gift Aid eligibility, reasons for support, information relating to health and disability, and responses to our campaigns.

We collect this data so we can keep you up to date with information and products you have requested, or may be interested in, and to ask for more support, in the way that you have chosen; to run our events; and to fulfil our legal responsibilities for financial and Gift Aid reporting.


When someone visits the WCT website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out information, such as the number of visitors to the various parts of the site.

We only ask for details which help us deal with your request and we only collect it if you specifically give it to us. When you pay to use any facilities or courses or communicate with us, we will request certain information from you in order to be able to provide the services that we provide. All this information requires a direct action by you at that time in order for us to receive it.

We do not share this information with any external agencies or businesses.

Registering for Building Block updates

We use MailChimp to send out information on all courses at The Building Block. This service is for those people who cannot book onto a course and wish to be notified when new courses are added. This is set to double opt in, so to be added to this list you must have opted in to receive information and confirm by accepting the email we send to you. You can change this at anytime by clicking update my preferences on the emails we send out or if you no longer wish to receive information, click unsubscribe.


If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We only use the personal information collected from you in order to provide services including direct communications with you. We do not use the personal information for any other purpose.

In particular, under no circumstances whatsoever would Worcester Community Trust sell or rent your personally identifiable information, gathered as a result of providing services or for the temporary use of any facilities, for any other purpose, to anyone.

How long we retain your data

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


Our website may contain links to external sites. Clicking on links may track your actions by using a cookie saved to your device. You should note that we do not have any control over that other websites. WCT cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you have any concerns about this we suggest you do not click on any links found throughout the website.

Keeping your data safe and up to date

At WCT  we ensure that the most appropriate technical controls are in place to keep your data safely. Access to your data is regularly reviewed and only accessible to the relevant trained staff.

Where we use external companies to process data on our behalf, we carry out comprehensive checks, and put in place contracts to control how they manage the data they may collect or have access to.

Your data will be hosted on servers located in the UK, which will not be transferred out of the European Union

Your rights

We will only collect the data that we need to carry out the purposes you have contacted us for, or given us permission to use it for.

At any time that you wish you can:

  1. gain access to your personal information,
  2. object to the processing of your personal information,
  3. object to the use of automated decision-making and profiling,
  4. restrict the processing of your personal information,
  5. ask for a copy of your personal data (known as data portability),
  6. rectify or correct your personal information, and
  7. have your personal information removed (known as Erasure or the ‘right to be forgotten’).

Where you have provided consent to be contacted or to receive a service, you will be entitled to withdraw that consent at any time.

If you are at any point unhappy with the way that we handled your personal data, you can make a complaint to the Information Commissioner’s Office.

To make changes to how we contact you, please contact us on

Changes to the Privacy Policy

By using our site you agree to accept this privacy policy. WCT reserve the right to amend this privacy statement at any time.

Policy last updated Dec 2022
Scheduled for review on Dec 2024
Version 1.1