BECOME PART OF THE TEAM

Hours: 37 hours per week (part-time hours may be considered for an exceptional candidate)

Salary: £27,180 per annum

Location: Across 6 Worcester Community Trust Community Hubs

Contract: Fixed term until 30^th June 2027

We are looking for a Community Wellbeing Support Worker who can work with members of the community to identify their skills and interests, supporting them to identify and break down barriers to engagement in activities that improve mental wellbeing and life opportunities.

You will support community members to engage with services that offer practical advice and/or professional services, where required, and support community members journey into education, training, apprenticeships, or employment. Focusing on building confidence, developing key life and work skills, and connecting community members with suitable opportunities.

Worcester Community Trust

Worcester Community Trust is a registered charity that runs six community hubs across the city. We provide facilities, activities and services for people of all ages and work with local communities and partners to help people feel connected, supported and empowered.

Vision: Worcester: a city where people feel connected, supported and empowered.

Mission: Bringing Communities Together by delivering services and activities for all.

Our values:

• Collaborative – working together with local people and partners to achieve more.
• Inclusive – providing access for all, welcoming diversity and valuing uniqueness.
• Ambitious – valuing innovation and creativity and driving progress.
• Delivering Excellence – investing in staff, volunteers and infrastructure to provide high-quality services.

Key Responsibilities

• Spend time out of the hubs and in the communities around the centres engaging in opportunities that enable you to become a familiar face, breaking down barriers and developing trusted relationships.
• Act as a positive role model, supporting individuals to identify their strengths, set achievable goals, and overcome barriers to success.
• Facilitate informal wellbeing groups and activities at Worcester Community Trust Hubs that support community members to build confidence, develop knowledge and skills, improve mental wellbeing, and increase their involvement in positive activities.
• Deliver group workshops on confidence building, goal setting, employability, and life skills.
• Support participants to access advice on income maximization and take steps to utilise this.
• Support community members to access relevant specialist advice and support services.
• Identify barriers to participation or progression in education, training & employment, provide mentoring sessions and create personalised development and action plans.
• Motivate individuals to stay engaged, attend placements or interviews, and celebrate successes.
• Provide follow-up support to help participants sustain employment or training placements.
• Help participants identify training, apprenticeship, and job opportunities suited to their goals and abilities.

Generic Responsibilities

Monitoring, Evaluation & Administration

• Collect and maintain accurate monitoring data, case studies and service-user feedback.
• Monitor and record progress, maintaining accurate records and reporting outcomes to management and funders.
• Maintain up-to-date registers, action plans, risk assessments, incident reports, consent forms and evaluation data.
• Provide regular updates and contribute to internal and external reports.
• Identify emerging trends or needs and share insights with managers and colleagues.
• Provide information and case studies for project and funder reports.
• Contribute to monitoring tools and evaluation processes.

Collaboration & Partnership Work

• Build strong relationships with employers, training providers, schools and local organisations.
• Support partnership events, outreach work and community engagement activities.
• Represent WCT positively with families, partners, employers and community members.
• Communicate effectively with young people, adults, families, colleagues and partners.
• Promote opportunities through appropriate channels, including social media where relevant.

Teamwork

• Contribute to staff meetings, training sessions and service development discussions.
• Work collaboratively with Youth Workers, Play Workers, volunteers, mentors and placement students.
• Provide informal guidance and positive role modelling to less experienced staff where appropriate.
• Support inductions for new staff and volunteers where required.
• Contribute to team meetings and ensure KPI-related data is communicated promptly.
• Take part in annual appraisals, supervision and ongoing professional development.
• Model Worcester Community Trust’s values and champion best practice.

Safeguarding & Compliance

• Ensure safeguarding concerns are reported and acted upon in line with Trust policy.
• Remain alert to welfare and protection concerns and record and report concerns promptly and appropriately.
• Follow procedures on health and safety, equality, confidentiality and data protection.
• Maintain high standards of confidentiality, professional boundaries and information security.
• Ensure health and safety requirements are met across all activities.
• Act as a positive role model and champion Trust values.

General Duties

• Maintain personal and professional development and undertake training as required.
• Promote equality, diversity, dignity and respect in all work.
• Work flexibly, including evenings and weekends when required to meet service needs.
• Undertake health and safety duties in line with policy.
• Carry out any other duties appropriate to the role as requested by the Manager.

Please look at the attached Job Description and Person Spec here

What you get…

• Be part of an amazing, welcoming passionate community! 
• We help you put your skills to use to create positive social impact.
• A voice and input into shaping and influence services and decisions. 
• The ability to develop your role and skills 

What we offer…

• Opportunity for flexible working
• Get an extra day off for your birthday! 
• Health Scheme -which contributes towards Opticians, Dentist, Therapy and more 
• Great opportunities for training and CPD 
• Company Life insurance

Representing the City

WCT is committed to equality of opportunity, fairness and inclusion, and to being representative of the communities we serve. We welcome applications from people with a wide range of backgrounds, perspectives and experiences.

To apply, download the application form here and include a covering letter outlining how you fulfil the essential and if relevant, desirable criteria of the person specification for this role. Please email these to  hr@worcestercommunitytrust.org.uk

Closing Date: Thursday 12th November 2026

Please note – Applications will be reviewed regularly, and suitable candidates may be invited to interview before the closing date. Early application is recommended.

Hours: 37 hours per week

Salary: £15.38 per hour (approx. £29,600 per annum)

12 month fixed-term contract

Worcester Community Trust is looking for an HR Lead who will support the delivery and continuous improvement of the Trust’s people, training and organisational development activities. The postholder will coordinate recruitment, onboarding, HR systems, workforce records, staff training and policy administration. The role will provide practical HR advice, guidance and support to managers while supporting organisational learning and development.

Worcester Community Trust

Worcester Community Trust is a registered charity that runs six community hubs across the city. We provide facilities, activities and services for people of all ages and work with local communities and partners to help people feel connected, supported and empowered.

Vision: Worcester: a city where people feel connected, supported and empowered.

Mission: Bringing Communities Together by delivering services and activities for all.

Our values:

• Collaborative – working together with local people and partners to achieve more.
• Inclusive – providing access for all, welcoming diversity and valuing uniqueness.
• Ambitious – valuing innovation and creativity and driving progress.
• Delivering Excellence – investing in staff, volunteers and infrastructure to provide high-quality services.

Key Areas of Responsibility

1. Human Resources and People Support

• Coordinate recruitment and selection, including job adverts, applicant communications, shortlisting and interview arrangements.
• Manage pre-employment checks, offer paperwork, onboarding and induction arrangements.
• Maintain accurate and confidential employee records, including sickness, leave, probation, training and DBS information.
• Provide managers with practical HR guidance, standard letters, templates and clear processes.
• Support employee relations matters, including sickness, capability, conduct, grievance and performance processes, seeking specialist advice for complex cases.
• Support with the review and update HR policies and procedures each year.
• Upload approved policies and procedures to the HR system and keep staff informed of changes.
• Produce basic workforce reports and management information.
• Promote equality, diversity, inclusion and fair employment practice across the Trust.

2. HR Systems and Workforce Information

• Manage and regularly review the Trust’s HR systems to make sure they meet organisational needs.
• Make effective use of system features, workflows, templates, reminders and reports to improve HR processes.
• Identify and introduce practical system improvements and more efficient ways of working.
• Ensure employee information is accurate, secure and kept up to date.
• Support managers and staff to use HR systems correctly and make full use of the available functions.
• Work with system providers to resolve issues, introduce updates and improve how the systems are used.

3. Internal Training and Development

• Identify organisational and staff training needs in partnership with managers.
• Design and deliver induction, mandatory training and development workshops for WCT staff and volunteers.
• Coordinate internal and external training providers and maintain an annual training programme.
• Develop clear training materials, presentations, guidance and practical resources.
• Maintain accurate training records and monitor completion of mandatory learning.
• Evaluate attendance, feedback, learning outcomes and the quality of training delivered.
• Support continuous professional development and improvements in organisational practice.

4.Governance and Board Administration

• Administration support for quarterly Board meetings and the Annual General Meeting.
• Prepare and circulate agendas, reports and supporting papers.
• Take accurate minutes and maintain action logs.
• Maintain governance records and the organisational policy review schedule.
• Support the annual review and approval of organisational policies and procedures.

5. IT Resources for Staff

• Maintain an accurate register of laptops, mobile phones and other IT equipment issued to staff.
• Coordinate IT equipment and system access for new starters, role changes and leavers.
• Arrange the return of equipment when staff leave or change roles.
• Liaise with the Trust’s external IT provider regarding equipment, access and technical support.
• Support staff with straightforward system access and equipment queries.
• Promote compliance with the Trust’s IT, cybersecurity, data protection and acceptable-use policies.

6. Limited Financial Responsibilities

• Monitor the agreed training and workforce development budget.
• Check and process training-related invoices and purchase requests.
• Maintain simple records of external training income and costs.
• Provide relevant information for budget monitoring and project reporting.

Please look at the attached Job Description and Person Spec here

What you get…

• Be part of an amazing, welcoming passionate community! 
• We help you put your skills to use to create positive social impact.
• A voice and input into shaping and influence services and decisions. 
• The ability to develop your role and skills 

What we offer…

• Opportunity for flexible working
• Get an extra day off for your birthday! 
• Health Scheme -which contributes towards Opticians, Dentist, Therapy and more 
• Great opportunities for training and CPD 
• Company Life insurance

Representing the City

WCT is committed to equality of opportunity, fairness and inclusion, and to being representative of the communities we serve. We welcome applications from people with a wide range of backgrounds, perspectives and experiences.

To apply, download the application form here, or if you prefer to apply via CV please include a covering letter outlining how you fulfil the essential and if relevant, desirable criteria of the person specification for this role. Please email these to  hr@worcestercommunitytrust.org.uk

Hours: 37 hours per week

Salary: £14.58 per hour (£28,051.92 per annum)

We are looking for a new Multi-Hub Manager to lead the day-to-day operation of multiple community centres, ensuring excellent customer service, safe and compliant facilities, effective management of staff and resources, and the delivery of welcoming community spaces that maximise community impact and income generation through room hire.

This role will require occasional early morning, evening and weekend working.

Worcester Community Trust

Worcester Community Trust is a registered charity that runs six community hubs across the city. We provide facilities, activities and services for people of all ages and work with local communities and partners to help people feel connected, supported and empowered.

Vision: Worcester: a city where people feel connected, supported and empowered.

Mission: Bringing Communities Together by delivering services and activities for all.

Our values:

• Collaborative – working together with local people and partners to achieve more.
• Inclusive – providing access for all, welcoming diversity and valuing uniqueness.
• Ambitious – valuing innovation and creativity and driving progress.
• Delivering Excellence – investing in staff, volunteers and infrastructure to provide high-quality services.

Principle Tasks

• Lead, manage and develop hub-based staff, including cleaners, caretakers and facilities staff, ensuring rotas, training, supervision, performance management and day-to-day operational support are effectively delivered.
• Ensure community centres are operationally ready at all times, including room set-ups, equipment, furniture, stock control and maintaining high presentation standards.
• Take responsibility for the safe, compliant and effective operation of community centre facilities, including health and safety, maintenance management, contractor oversight, building inspections and asset management.
• Ensure hirers, staff and keyholders receive appropriate inductions and comply with Trust policies, procedures and health and safety requirements.
• Manage customer queries, complaints, incidents and anti-social behaviour, implementing appropriate resolutions and maintaining accurate records in line with Trust procedures and GDPR requirements.
• Work closely with Customer Services to maximise community centre occupancy, manage enquiries, support prospective hirers and maintain accurate booking information. Provide cover if required.
• Support the promotion of community centre activities, services and events through appropriate communication channels and community engagement.
• Build and maintain positive relationships with community groups, businesses, partner organisations and stakeholders to maximise community use of the centres and support local initiatives.
• Gather, monitor and review customer feedback to continuously improve services and customer experience.
• Participate in the Trust’s keyholder and on-call arrangements, responding to out-of-hours incidents and issues when required.
• Act as a visible and welcoming presence within the centres, ensuring a positive experience for customers, hirers, community members and visitors.
• Work collaboratively across Worcester Community Trust, supporting wider activities, projects, events and organisational priorities where required.

Principal Duties

• Help identify personal training and development needs and participate in training as required.
• Act as a positive role model and champion Trust values, policies and best practice at all times.
• Undertake any other duties appropriate to the post as reasonably required by the organisation.

Communication and promotion

• The ability to communicate effectively with clients, community members, staff, students, partners, and volunteers.
• In all contacts the postholder will be required to present a good image of the Trust as well as maintaining constructive relationships with internal and external associates:
• Internal – Line Manager/Senior Management team/Hirers
• External – Partners at District level as appropriate/Referral partners

Safeguarding and Health and Safety

• To adhere to WCT Health and Safety policies, standards, and guidance at all times
• To adhere to WCT Adult and Child Safeguarding policies, standards, and guidance at all times
• To promote a positive image of the Trust, both through the actual work carried out and the representation of the organization outside work.
• To undertake mandatory Safeguarding, H&S training and any other training associated with the role.
• To adhere to policies and procedures governing professional boundaries, GDPR, Health and Safety, social media and WCT’s Code of Conduct at all times.

Other requirements

• The duties described in this job description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees, volunteers and service users and is consistent with Worcester Community Trust’s Equality and Diversity Policy
• This post is subject to a basic criminal record check under the arrangements established by the Disclosure and Barring Services.
• These duties may vary from time to time without alteration to the general character of the post or level of responsibility entailed. It is expected therefore that the post holder will undertake any other duties commensurate with the post and allocated by their line manager.

Please look at the attached Job Description and Person Spec here

What you get…

• Be part of an amazing, welcoming passionate community! 
• We help you put your skills to use to create positive social impact.
• A voice and input into shaping and influence services and decisions. 
• The ability to develop your role and skills 

What we offer…

• Opportunity for flexible working
• Get an extra day off for your birthday! 
• Health Scheme -which contributes towards Opticians, Dentist, Therapy and more 
• Great opportunities for training and CPD 
• Company Life insurance

Representing the City

WCT is committed to equality of opportunity, fairness and inclusion, and to being representative of the communities we serve. We welcome applications from people with a wide range of backgrounds, perspectives and experiences.

To apply, download the application form here or if you prefer to send a CV, please include a covering letter outlining how you fulfil the essential and if relevant, desirable criteria of the person specification for this role. Please email these to  hr@worcestercommunitytrust.org.uk

Closing Date: Wednesday 25^th November 2026

Interview Date: w/c 30^th November 2026

Please note – Applications will be reviewed regularly, and suitable candidates may be invited to interview before the closing date. Early application is recommended.

Voluntary Position

Help shape the future of Worcester Community Trust

Worcester Community Trust is looking for committed and enthusiastic individuals to join our Board of Trustees and help us continue making a positive difference to communities across Worcester.

Our Trustees play an important role in setting the strategic direction of the charity, ensuring strong governance, overseeing finances and risk, and supporting the organisation to remain sustainable and effective.

About the role

As a Trustee, you will work with fellow Board members to:

• Help shape the vision, mission, values and future direction of WCT.
• Contribute to strategic planning and monitor organisational performance.
• Provide support and constructive challenge to the CEO and Senior Leadership Team.
• Ensure good governance and compliance with relevant legal and regulatory requirements.
• Maintain oversight of finances, resources, risk and organisational sustainability.
• Protect the reputation and values of Worcester Community Trust.
• Use your own skills, knowledge and experience to support effective board decision-making.

Who are we looking for?

You do not need previous Trustee experience. We are interested in people who care about Worcester and its communities and who can bring experience, knowledge or a different perspective to our Board.

We particularly welcome skills or experience in areas such as finance, HR, governance, business, property and facilities, health & Safety, safeguarding, community development, fundraising, marketing or the voluntary/public sector.

We also value local knowledge and lived experience and want our Board to reflect the communities we serve.

What you will gain

This is an opportunity to:

• Make a meaningful contribution to communities across Worcester.
• Help influence the future direction of an established local charity.
• Use your skills and experience to support positive change.
• Develop your knowledge and experience of charity governance and leadership.

Trustees receive appropriate induction, information and support to help them fulfil their role.

Download a Trustee Role Description Here

Interested?

If you would like to find out more about becoming a Trustee with Worcester Community Trust, we would be delighted to hear from you.

To express your interest or for an informal conversation about the role please contact Helen Davis CEO of Worcester Communtiy Trust on 07823791613 or email helend@worcestercommunitytrust.org.uk.