BECOME PART OF THE TEAM

Hours: 37 hours per week

Salary: £42,000-£44,000 per annum

Worcester Community Trust (WCT) is looking for a Director of Services to provide strategic and operational leadership for WCT’s community-based services. The postholder will be responsible for ensuring services are high quality, responsive to local need, financially sustainable and delivered in line with contractual, legal and organisational requirements.

The role provides leadership and oversight to relevant Contract Managers, Team Leads and service teams, ensuring effective performance management, contract delivery, budget control, risk management, partnership working and continuous improvement. The postholder will contribute to WCT-wide strategy and work closely with the CEO, fellow Senior Leadership Team members and the Board of Trustees.

Worcester Community Trust

Worcester Community Trust (WCT) is a registered charity that runs six community centres across Worcester, providing facilities and services for people of all ages. We aim to be at the heart of thriving communities — connecting people, building confidence, and empowering positive change.

Our services aim to increase feelings of wellbeing, reduce loneliness and isolation, offer specialist support for survivors of domestic violence, support people into training, education and employment and work with people to deliver local services especially for young people, families and older people.

Vision: To work with residents to build communities where people feel connected, supported and empowered

Mission: Bringing Communities Together by enabling the provision of services and activities for all.

Our values:

• Collaborative – we acheive more together with local people and partners.
• Inclusive – we welcome diversity and value uniqueness.
• Ambitious – we drive progress through innovation and creativity.
• Delivering Excellence – we invest in our people and infrastructure to provide high-quality services.

Key Areas of Responsibility

Strategic Leadership and Service Development

• Contribute as a key member of the Senior Leadership Team to WCT’s organisational strategy, business planning and future development.
• Provide strategic leadership for the community-based services portfolio, ensuring services remain relevant, effective and aligned with WCT’s mission, values and strategic priorities.
• Use service data, community insight, evaluation and feedback to identify opportunities for improvement, innovation and growth.
• Work with the CEO and colleagues to identify funding and partnership opportunities that support the sustainability and development of services.

People Leadership and Management

• Lead, support and develop managers and team leads within the service area, setting clear expectations and ensuring effective supervision, performance management and communication.
• Promote a positive, accountable and inclusive culture that encourages teamwork, professional development, initiative and continuous improvement.
• Ensure staffing structures, deployment and resources are appropriate to contractual requirements, service demand and available budgets.
• Support recruitment, induction, development and, where required, formal peoplemanagement processes in line with WCT policy.

Contract, Performance and Quality Management

• Oversee the implementation and delivery of multiple contracts, grants and commissioned services across the community-based portfolio.
• Ensure clear systems are in place to monitor outputs, outcomes, quality, contractual milestones and service-user experience.
• Analyse quantitative and qualitative information and produce clear, accurate reports for funders, commissioners, the CEO, Senior Leadership Team and Board of Trustees.
• Ensure subcontracted or partner-delivered activity is appropriately monitored and managed where applicable.
• Address underperformance promptly and support managers to implement effective improvement plans.

Financial Management and Sustainability

• Lead the development and management of service budgets, including budgets of significant value, ensuring expenditure remains within agreed funding and organisational parameters.
• Monitor income, expenditure, forecasts and variances in partnership with the Head of Finance & Resources and relevant managers.
• Ensure resources are used efficiently and that services demonstrate value for money and financial sustainability.
• Contribute to funding applications, tenders, business cases and service-costing activity where required.

Risk, Governance and Compliance

• Identify, assess and manage risks relating to service delivery and ensure significant risks are escalated through WCT’s organisational risk-management arrangements.
• Ensure services comply with contractual requirements, WCT policies, data protection requirements, safeguarding arrangements and relevant legislation and guidance.
• Contribute to the development and review of organisational policies and procedures within the postholder’s areas of responsibility.
• Maintain appropriate professional boundaries, confidentiality and information-governance standards.

Partnerships and Representation

• Develop and maintain strong relationships with commissioners, funders, statutory agencies, VCSE organisations, local communities and other partners.
• Represent WCT professionally at strategic and operational partnership meetings, networks and forums.
• Promote collaboration across WCT services and with external partners to improve pathways, reduce duplication and strengthen outcomes for local people.
• Protect and enhance the reputation of WCT in all internal and external relationships.

Safeguarding, Health & Safety and Organisational Responsibilities

• Actively promote a culture in which safeguarding is everyone’s responsibility and ensure
  concerns within the service area are managed and escalated in accordance with WCT
  procedures.
• Adhere to WCT’s safeguarding, Health & Safety, GDPR, equality, professional boundaries, social media and Code of Conduct requirements.
• Complete mandatory training and maintain the knowledge required for the responsibilities of the role.
• Promote equality of opportunity, dignity and respect for employees, volunteers, partners and service users.
• Undertake other duties commensurate with the seniority and responsibilities of the post, as reasonably required by the CEO.

For full details including a Person Specification, please download the Recruitment Pack here

What you get…

• Be part of an amazing, welcoming passionate community.
• Put your skills to use to create positive social impact.
• A voice and input into shaping and influence services and decisions.  

What we offer…

• Holiday – 25 days plus bank holidays (pro-rata for PT staff) plus an extra day of birthday leave and two additional self-care days
• Commitment to continued professional development
• Access to Westfield Health which provides a range of benefits towards health & wellbeing as well as support with essential healthcare (after completion of probationary period)
• Free Parking
• Life Assurance and a pension contribution of 3%
• Access to professional bereavement and probate support
• An annual celebration and investment review
• A blue light card scheme

Representing the City

WCT is committed to equality of opportunity, fairness and inclusion, and to being representative of the communities we serve. We welcome applications from people with a wide range of backgrounds, perspectives and experiences.

To apply, please send the below to hr@worcestercommunitytrust.org.uk

• An up-to-date CV outlining your employment history, any academic and professional
  qualifications and/or equivalent training/experience, and contact details
• A completed application form, available to download here
• A supporting statement (no more than 2 x A4 pages) outlining why you are interested in
  becoming Director of Services at Worcester Community Trust, and how your skills and
  experience make you suitable for the role against the job description.

Closing Date: Sunday 4th October 2026

Hours: 37 hours per week

Salary: £15.38 per hour (approx. £29,600 per annum)

12 month fixed-term contract

Worcester Community Trust is looking for an HR Lead who will support the delivery and continuous improvement of the Trust’s people, training and organisational development activities. The postholder will coordinate recruitment, onboarding, HR systems, workforce records, staff training and policy administration. The role will provide practical HR advice, guidance and support to managers while supporting organisational learning and development.

Worcester Community Trust

Worcester Community Trust is a registered charity that runs six community hubs across the city. We provide facilities, activities and services for people of all ages and work with local communities and partners to help people feel connected, supported and empowered.

Vision: Worcester: a city where people feel connected, supported and empowered.

Mission: Bringing Communities Together by delivering services and activities for all.

Our values:

• Collaborative – working together with local people and partners to achieve more.
• Inclusive – providing access for all, welcoming diversity and valuing uniqueness.
• Ambitious – valuing innovation and creativity and driving progress.
• Delivering Excellence – investing in staff, volunteers and infrastructure to provide high-quality services.

Key Areas of Responsibility

1. Human Resources and People Support

• Coordinate recruitment and selection, including job adverts, applicant communications, shortlisting and interview arrangements.
• Manage pre-employment checks, offer paperwork, onboarding and induction arrangements.
• Maintain accurate and confidential employee records, including sickness, leave, probation, training and DBS information.
• Provide managers with practical HR guidance, standard letters, templates and clear processes.
• Support employee relations matters, including sickness, capability, conduct, grievance and performance processes, seeking specialist advice for complex cases.
• Support with the review and update HR policies and procedures each year.
• Upload approved policies and procedures to the HR system and keep staff informed of changes.
• Produce basic workforce reports and management information.
• Promote equality, diversity, inclusion and fair employment practice across the Trust.

2. HR Systems and Workforce Information

• Manage and regularly review the Trust’s HR systems to make sure they meet organisational needs.
• Make effective use of system features, workflows, templates, reminders and reports to improve HR processes.
• Identify and introduce practical system improvements and more efficient ways of working.
• Ensure employee information is accurate, secure and kept up to date.
• Support managers and staff to use HR systems correctly and make full use of the available functions.
• Work with system providers to resolve issues, introduce updates and improve how the systems are used.

3. Internal Training and Development

• Identify organisational and staff training needs in partnership with managers.
• Design and deliver induction, mandatory training and development workshops for WCT staff and volunteers.
• Coordinate internal and external training providers and maintain an annual training programme.
• Develop clear training materials, presentations, guidance and practical resources.
• Maintain accurate training records and monitor completion of mandatory learning.
• Evaluate attendance, feedback, learning outcomes and the quality of training delivered.
• Support continuous professional development and improvements in organisational practice.

4.Governance and Board Administration

• Administration support for quarterly Board meetings and the Annual General Meeting.
• Prepare and circulate agendas, reports and supporting papers.
• Take accurate minutes and maintain action logs.
• Maintain governance records and the organisational policy review schedule.
• Support the annual review and approval of organisational policies and procedures.

5. IT Resources for Staff

• Maintain an accurate register of laptops, mobile phones and other IT equipment issued to staff.
• Coordinate IT equipment and system access for new starters, role changes and leavers.
• Arrange the return of equipment when staff leave or change roles.
• Liaise with the Trust’s external IT provider regarding equipment, access and technical support.
• Support staff with straightforward system access and equipment queries.
• Promote compliance with the Trust’s IT, cybersecurity, data protection and acceptable-use policies.

6. Limited Financial Responsibilities

• Monitor the agreed training and workforce development budget.
• Check and process training-related invoices and purchase requests.
• Maintain simple records of external training income and costs.
• Provide relevant information for budget monitoring and project reporting.

Please look at the attached Job Description and Person Spec here

What you get…

• Be part of an amazing, welcoming passionate community! 
• We help you put your skills to use to create positive social impact.
• A voice and input into shaping and influence services and decisions. 
• The ability to develop your role and skills 

What we offer…

• Opportunity for flexible working
• Get an extra day off for your birthday! 
• Health Scheme -which contributes towards Opticians, Dentist, Therapy and more 
• Great opportunities for training and CPD 
• Company Life insurance

Representing the City

WCT is committed to equality of opportunity, fairness and inclusion, and to being representative of the communities we serve. We welcome applications from people with a wide range of backgrounds, perspectives and experiences.

To apply, download the application form here, or if you prefer to apply via CV please include a covering letter outlining how you fulfil the essential and if relevant, desirable criteria of the person specification for this role. Please email these to  hr@worcestercommunitytrust.org.uk

Bank hours available for a Youth Worker to help young people thrive, build confidence, create opportunities, and make a real difference in your community.

Days: Predominantly Tuesday, Wednesday and/or Thursday evenings, however Monday and Friday’s may also be possible in the near future.

Salary: £12.71 per hour

At Worcester Community Trust, we believe that strong communities are built when people feel connected, supported, and empowered. We are looking for an enthusiastic and committed Youth Worker to join our team and help deliver engaging activities for young people.

Based within our community hubs, you will support the delivery of safe, inclusive, and inspiring youth sessions that help young people develop confidence, skills, friendships, and a sense of belonging.

The Role

As a Youth Worker, you will work directly with young people, building positive relationships and supporting their personal, social, and emotional development. You’ll help deliver a variety of youth activities, encourage participation, and ensure young people’s voices help shape the sessions we run.

We’re Looking For Someone Who:

• Is passionate about supporting children and young people.
• Can build positive and trusting relationships.
• Has excellent communication and interpersonal skills.
• Is organised, reliable, and willing to learn.
• Shares our values and commitment to strengthening communities.

• Confident and willing to take on responsibility at times, for the practical set up and organisation of the youth sessions (once inducted).

Experience of working with children and young people is desirable, but we are equally keen to hear from applicants who are motivated, dedicated, and ready to become positive role models within their community. 

What We Offer

• The opportunity to make a meaningful difference in young people’s lives.
• A supportive and welcoming team environment.
• Training and professional development opportunities.
• The chance to be part of an ambitious charity at the heart of Worcester’s communities.

Important Information

This role requires an Enhanced DBS check and a commitment to safeguarding children and young people. The successful candidate will be expected to work in accordance with Worcester Community Trust’s safeguarding, equality, health and safety, and organisational policies.

Join us and help create opportunities, inspire young people, and strengthen communities across Worcester. Although we welcome all applicants, we are particularly interested in hearing from those who live in the local areas of Ronkswood, Tolladine, Dines Green and Fort Royal.

To apply, please complete an application form and send it to Taylor@worcestercommunitytrust.org.uk 

Please email any queries to Taylor@worcestercommunitytrust.org.uk or call 07730 590750