Helping you on the road to employment

Worcester Community Trust has become one of the latest local organisations to gain funding to employ a job coach under a national scheme called Building Better Opportunities.

Building Better Opportunities is joint funded by European Social Fund and The National Lottery Community Fund .

We have three Job Coaches working from our Community Hubs in Worcester delivering Information, Advice & Guidance,  all have several years of experience in supporting individuals into education, training and employment.

Building Better Opportunities has a specific focus on those who are out of work, including those that may be claiming JSA, ESA, Universal credit or Income Support.

Individuals on the project can expect 1:1 tailored support that will identify areas that can be improved on. Each individual will have their own action plan and will be fully supported throughout.

  • Male & Female of any age
  • Unemployed and long term unemployed
  • Economically inactive (Not in ETE)
  • Individuals with disabilities
  • Ethnic minorities
  • Individuals wanting to move into Education & Training
  • Aged 50 or over
  • 16 – 24 year olds

We will help with:

  • CV Building
  • Information, Advice & Guidance (IAG)
  • Help with applications
  • Interview preparation
  • Help to identify training
  • Confidence building
  • & Much more
  • If you feel you would benefit from this support or would like further information please contact our main Job Coaches directly: / 07391 017681

Meet our Job Coaches

Lisa-Jane Wall

Hi. I’m Lisa-Jane. I am a BBO Job Coach working for Worcester Community Trust. 

I have been working in welfare to work on various contracts for 13 years; I am an experienced Job Coach, who is passionate about supporting people to achieve their goals.

I have great employer and training provider contacts, that I have been working in partnership with for many years.

My role is to support customers to manage any barriers they may have preventing them from securing employment, training or increasing the job searching skills. This is something we do together over time, some of the barriers may include housing, managing health, self-esteem/ confidence, needing to increase basic skills, securing childcare and much more.

I am qualified in IAG, I have extensive experience of working with people who require additional support needs and customers who live with ill mental health.

I pride myself on developing skills, building self-esteem and confidence; I take things at the right pace for you.  At the end of the support you will be able to talk about your skills and experience with confidence and, be thinking about securing training, employment or increasing job searching skills.


Tel – 07741 194 261 

Frances Scarlett

Hi, I am Frances, I am a BBO Job Coach at Worcester Community Trust. I have experience in the further education sector, work placements and employability skills development. I have supported individuals into employment and training by giving tailored information, advice and guidance. I offer a range of expertise in confidence building, skills development, CV building, careers and training advice. I have a passion for helping people reach their full potential, by adopting a holistic approach and gaining an understanding of individual circumstances. I will work with individuals to overcome any barriers they face and help them to achieve their goals.”


 Tel: 07771 136453

Lizzie Loane

My name is Lizzie, I’m a BBO Job Coach working for Worcester Community Trust. Over the last 20 years I have worked supporting people in a variety of ways for a variety of organisations. I firmly believe that with the right support people can improve their life chances and their confidence so that they can achieve the goals they set for themselves.

My job involves doing an holistic initial assessment and identifying the things that stand between a participant and their employment and training aspirations and then working with them to remove those barriers. A period of unemployment can damage confidence, self-esteem and mental health and helping participant`s regain these things is an important part of the Job Coaching role.

I am passionate about equality of opportunity and I recognise how important it is for a participant to feel in control of their own journey and of working at a pace that suits them. My aim is to help participants improve all aspects of their employability and this can be different for everyone. It might involve helping somebody to access the training they need to meet their employment goal`s or it could be helping another to gain confidence when job searching and applying for work. I can also help participants access support in other areas of their lives.


Tel – 07341 457919

We are part of Fusion, which was created in 2014 with the vision of Housing Partners and specialist local Voluntary Community Sector organisations coming together to deliver Worcestershire wide emplyment solutions. The video to the right is the Building Better Opportunities showcase video on the success stories of some of the BBO participants. Most of the video was filmed at our Community Hubs. Visit the Fusion website here: FUSION WEBSITE

MP Robin Walker meeting our Job Coaches at The Guildhall

The BBO project has received £3,205,300 of funding from the National Lottery Community Fund and the European Social Fund as part of the 2014-2020 European Structural and Investment Funds Growth Programme in England. The Department for Work and Pensions is the Managing Authority for the England European Social Fund programme. Established by the European Union, the European Social Fund helps local areas stimulate their economic development by investing in projects which will support skills development, employment and job creation, social inclusion and local community regenerations.
For more information visit